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|SoftLite Window Warranty|
|Essentials Patio Door Insert||Essentials Warranty||Essentials Brochure|
Historical Window Warranties
Frequently Asked Questions
How long until my product is installed?
After completing your final measure, there are still many steps in the process before your product is installed. First, your job goes through an accounting step called Breakdown where we verify all necessary information and materials are included for your job. Then, your job gets sent to ordering where your work order is entered into our ordering system. Following that, a second person independently confirms the initial order and uploads your job to the manufacturer. At this point, the manufacturer verifies there are no issues on the job from their perspective and begins building your product. Manufacturing lead times can vary greatly depending on the complexity of the products being ordered as well as the manufacturer’s available capacity. Once your product is built, it is shipped to our warehouse where we double check that it arrived correctly. Finally, your job is passed on to our Installation Scheduler and she has to coordinate with our current install calendar as well as your schedule to find a time that we can begin your installation.
It is in our interest to get your job installed as soon as possible. Due to unforeseen circumstances, we cannot always install your job as quickly as we would like, but we never delay a job arbitrarily. We are always striving to complete your install in the shortest, reasonable time frame.
What do I do if I need service?
Many of our customers service issues can be fixed by watching one of our self service support videos. View the videos now
Will my warranty transfer if I sell my house?
Our window warranty is one time transferable. Please give us a call if you have warranty questions on our other products.